Privacy Policy
Effective date: 12 October 2026
1. About this Privacy Policy
This Privacy Policy explains how Ellevate by Dripify for Clothing & Shoes ("ELLEVATE", "we") collects, uses, shares and protects your information when you visit ellevate.fit, create an account, place an order, contact us, submit a review, use rewards or referral features or otherwise interact with us. Where applicable law requires your consent, we ask for it separately.
2. Information we collect
Information you give us: your name, email address, phone number, delivery address, city and district, account details, order details, delivery notes, product requests, reviews and photographs you submit with reviews, messages you send us and your marketing preferences.
When you place an order: the products, sizes, colors and quantities, delivery details, payment method, discount codes, points used and your order history. You can check out as a guest, in which case we keep the details you entered for that order.
Your cart: the products in your cart are saved so that it is still there when you come back. For guest shoppers this uses a random cart code stored in a cookie. If you start checkout without finishing it, the contact details you typed may be kept with your saved cart.
Technical information: when you use the website, our hosting and security systems process technical data such as your IP address, browser and device type, the pages requested and the time of the request. This is used to run, secure and protect the website.
3. Payment card information
Card payments are made on the secure payment page of our payment provider, Lahza. ELLEVATE never receives or stores your full card number or security code. We receive only the information needed to confirm and manage your order, such as the payment status, the transaction reference and the payment method.
4. How we use your information
We use your information to process and deliver orders, confirm payments, send order updates, arrange exchanges, provide customer support, maintain your account, operate rewards, referral and review features, verify reviews, prevent fraud and misuse, protect the website, keep business records, comply with legal obligations and resolve disputes.
If you have agreed to receive marketing, we may also send you news about products, launches and offers, including a reminder about products left in your cart. Messages about an order, your account or security are not marketing and may still be sent when needed.
5. Legal grounds
Depending on the situation and applicable law, we process personal information because it is needed to perform our contract with you, because we have a legitimate business interest, because we must comply with a legal obligation, or because you have given consent. You can withdraw consent at any time; this does not affect processing that took place before.
6. Sharing your information
We do not sell your personal information, and we do not use advertising or third party analytics trackers.
We share information only with service providers that help us run ELLEVATE, and only as much as each needs: our payment provider (Lahza) for card payments, delivery couriers for your order, our website hosting and database providers, our email delivery provider for order and account emails, and professional advisers where needed.
We may also disclose information when required by law or lawful request, or when reasonably necessary to protect ELLEVATE, our customers or the safety of others. If ELLEVATE is reorganized, sold or merged, relevant information may be transferred as part of that transaction, subject to applicable law.
7. Delivery information
To deliver your order, we share your name, phone number, address, city, district, delivery notes and order delivery details with the courier handling your order.
8. Accounts, rewards and referrals
If you create an account, we keep your account details, order history, points balance and history, review eligibility and referral activity so we can provide account features. Rewards and referral records are kept as long as reasonably necessary to run the program, prevent misuse and keep accurate records.
9. Reviews and photographs
If you submit a review or photographs, we may show them on the website with the name you choose to display. We also keep a record that the review relates to a verified purchase. Please do not include sensitive personal information in a public review.
10. Cookies and similar technologies
ELLEVATE uses only the cookies and browser storage needed to run the website: keeping you signed in, remembering your cart and remembering your language. We do not use advertising or analytics cookies. Our Cookie Policy explains each one.
11. Marketing
You can join our mailing list or agree to receive offers at checkout or in your account. To stop marketing emails, reply "unsubscribe", update the preferences in your account or contact support@ellevate.fit. Unsubscribing does not stop necessary messages about orders, security, your account or customer service.
12. How long we keep information
We keep personal information only as long as reasonably necessary for the purpose it was collected for, including fulfilling orders, maintaining accounts, providing support, managing exchanges, preventing fraud, meeting accounting and legal obligations and resolving disputes. Saved carts of guest shoppers are deleted 60 days after their last activity.
13. Security
We use reasonable technical and organizational measures to protect personal information, including encrypted connections and protected sign in sessions. No online service can guarantee absolute security. Please keep your login details private and contact us if you believe your account has been compromised.
14. Processing outside Palestine
Some of our hosting, database and email providers process information in other countries. Where required by applicable law, we take reasonable steps to make sure appropriate safeguards are used.
15. Your choices and rights
Depending on applicable law, you may be able to request access to, correction of or deletion of your personal information, object to or restrict certain processing, or withdraw consent. You can update your profile and preferences in your account. Some information may need to be kept where required by law or to complete transactions, protect legal rights, prevent fraud or keep accurate business records. To make a request, contact support@ellevate.fit. We may need to verify your identity first.
16. Children
ELLEVATE is not intended for children who cannot legally make a purchase or hold an account without a parent or legal guardian. If you believe a child has given us personal information improperly, please contact us.
17. Links to other websites
The website may link to services run by others, such as social media. ELLEVATE is not responsible for their privacy practices; please review their policies.
18. Changes to this Policy
We may update this Privacy Policy when our services, legal obligations or business practices change. The current version is always available on ellevate.fit with its effective date.
19. Contact
Ellevate by Dripify for Clothing & Shoes
Website: https://ellevate.fit
Email: support@ellevate.fit
WhatsApp: +970 567181900
Instagram: @ellevate.fit