Returns and Exchanges Policy
Effective date: 12 October 2026
1. General policy
Except where applicable law requires otherwise, all sales are final.
ELLEVATE does not accept returns or give refunds for change of mind, fit, size or color preference, ordering mistakes, sale status or any other reason that is not a defect.
We do offer ordinary exchanges under the conditions below. Nothing in this Policy removes any right that cannot lawfully be excluded where an item is defective, damaged, incorrect, unsafe or does not conform to what was ordered.
2. Request within 48 hours
To request an ordinary exchange, please contact ELLEVATE within 48 hours of receiving your order. The delivery time recorded by the courier, or another available delivery confirmation, may be used to work out when the 48 hours begin. Requests made after 48 hours may be refused, except where applicable law requires otherwise.
3. Original condition
An item can be exchanged only if, after inspection, ELLEVATE confirms that it is in the same original condition in which it was delivered. The item must be unused, unworn, unwashed and unaltered, with its original tags, labels, packaging and seals intact where they were supplied.
4. What makes an item ineligible
An ordinary exchange will be refused if the item shows any sign of sweat, deodorant, perfume or fragrance, makeup, stains, marks, body odor or other odors, dirt, hair or pet hair, washing, drying, ironing, stretching, wear, damage or alteration, if tags or seals are removed or damaged, or if there is any other sign that it has been worn or used.
Please try items on carefully and keep them clean until you are sure you want to keep them.
5. Inspection
Every item sent for exchange is inspected. Approving an exchange request before the item is collected does not mean the item has passed the final inspection. If the item does not meet this Policy on inspection, the exchange will be refused and the original item will be sent back to you, subject to the applicable delivery charge.
6. Exchanges within the same collection
Any product can be considered for an ordinary exchange if the request is made within 48 hours and the item passes inspection. The replacement can be a different product, size or color, as long as it belongs to the same ELLEVATE collection as the original item and is available in stock. If the replacement you would like is not available, we will contact you to discuss an available alternative from the same collection.
7. Price differences and store credit
If your replacement item costs more than the original item, you will need to pay the difference. If it costs less, the remaining value will be issued as ELLEVATE store credit for use on a future purchase. If both items cost the same, there is no price adjustment.
The difference is never refunded in cash. Store credit can be used on a future purchase, with or without an ELLEVATE account. It applies to products, not delivery charges, does not expire and has no cash value. If an order uses only part of your store credit, the unused value is not lost: contact us and we will issue it again.
8. Exchange delivery cost
The customer is responsible for the delivery cost of an ordinary exchange. The applicable delivery cost will be communicated when the exchange is arranged, and it is separate from any price difference.
This does not apply when ELLEVATE sent the wrong item or where applicable law requires ELLEVATE to remedy a genuine defect.
9. Wrong item
If ELLEVATE sent a different product, size or color from the one in your confirmed order, please contact us as soon as possible with your order number and photographs where requested. Once verified, ELLEVATE will arrange the correction at no extra delivery cost to you.
10. Damaged or defective item
If an item arrives damaged, defective or materially not as ordered, please contact us as soon as reasonably possible with your order number, a description of the issue and clear photographs. ELLEVATE will assess the issue and provide the remedy required by applicable law and the circumstances. The 48 hour rule for ordinary exchanges does not limit rights that cannot lawfully be excluded for a genuine defect or a product that does not conform to what was ordered.
11. Order cancellation
Once an order has been placed, it cannot be cancelled, because preparation and fulfilment begin immediately. This does not affect the remedies in sections 9 and 10.
12. Sale and promotional items
Unless a promotion expressly states otherwise, sale and promotional items follow this same Policy, and any item sent for exchange must still meet all the conditions above.
13. How to request an exchange
Contact us at support@ellevate.fit within 48 hours of receiving your order and include your name, order number, the item you want to exchange with its size and color, the replacement you would like from the same collection, the reason for the exchange and any photographs we ask for.
Please do not send an item back before receiving exchange instructions from ELLEVATE.
14. Your statutory rights
This Policy covers ordinary commercial exchanges. It does not exclude, restrict or override consumer rights that cannot lawfully be waived, including rights that may apply when goods are defective, unsafe, incorrect or do not conform to what was ordered.
15. Contact
Ellevate by Dripify for Clothing & Shoes
Email: support@ellevate.fit
WhatsApp: +970 567181900
Instagram: @ellevate.fit