Shipping and Delivery Policy

Effective date: 12 October 2026

1. Delivery time

ELLEVATE generally aims to deliver confirmed orders within 48 hours. All days count: orders are processed every day and are generally prepared or dispatched the same day.

For card orders, the delivery time begins once payment has been successfully verified and the order is accepted. For Cash on Delivery orders, it begins once the order is accepted for processing.

The 48 hour delivery time is an estimate and not an absolute guarantee.

2. Local delivery only

ELLEVATE delivers locally only and does not offer international shipping. The delivery areas available are shown at checkout: the West Bank, Jerusalem and the Land of 48. We may be unable to deliver to some locations because of courier coverage, security conditions or other operational limitations.

3. Delivery charges

The delivery charge for your area is shown at checkout before you confirm your order: West Bank ₪20, Jerusalem ₪30 and the Land of 48 ₪75. Discount codes and store credit apply to products and do not reduce the delivery charge unless a promotion expressly says so.

4. Accurate delivery information

Please give the correct recipient name, a reachable phone number, a complete delivery address with city and district, and any building, apartment or location details the courier will need. Incorrect or incomplete information may delay delivery.

5. Contact during delivery

The courier may need to call you to confirm the location or complete the delivery. If you cannot be reached, delivery may be delayed or need another arrangement.

6. Delays

Although we aim to deliver within 48 hours, delays can happen because of high order volume, courier delays, incorrect or incomplete information, failed delivery attempts, weather, road or access restrictions, security conditions, technical problems or other events outside our reasonable control. If we become aware of a significant delay, we will take reasonable steps to help.

7. Order tracking

You can follow your order status with your order number and access code on the Track Order page, or from My Orders if you have an account.

8. Receiving your order

Please check your package as soon as reasonably possible after receiving it. If the package is badly damaged or the order is incorrect, contact us promptly with your order number and photographs. For exchanges, please see our Returns and Exchanges Policy: ordinary exchange requests must be made within 48 hours of receiving the order.

9. Missed delivery

If delivery cannot be completed because the recipient was unavailable, unreachable or gave incorrect information, a new delivery may need to be arranged, and an additional delivery charge may apply where the failed delivery was not caused by ELLEVATE or the courier.

10. Responsibility for the order

Responsibility for the items passes to you, as applicable law provides, when the order is properly delivered to you or to the person authorized to receive it at the delivery address you gave.

11. Contact

For delivery questions, contact Ellevate by Dripify for Clothing & Shoes at support@ellevate.fit.